Privacy Policy
This Privacy Policy describes how BuilderSwift, Inc. ("BuilderSwift," "we," "us," or "our") collects, uses, discloses, and protects information in connection with our website, applications, and related services (collectively, the "Services"). By accessing or using the Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us, information we collect automatically as you use the Services, and information from third-party integrations you connect to BuilderSwift.
Information you provide
- Account information: name, email, phone number, company name, job title, and password.
- Billing information: subscription plan, billing address, tax identification information, and payment-method details processed by our PCI-compliant payment provider (Stripe).
- Customer and project data that you or your team enter into the Services, including leads, opportunities, proposals, invoices, schedules, cost categories, and cost codes.
- Communications you send to us, including support requests and feedback.
Information collected automatically
- Device and usage information, such as IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
- Cookies and similar tracking technologies used to keep you signed in, remember preferences, and analyze traffic.
Information from integrations
If you connect third-party services such as QuickBooks or Stripe, we receive data from those services in accordance with your permissions and their terms. We use this data solely to provide the features you have requested.
2. How We Use Information
We use the information we collect to:
- Provide, operate, maintain, and improve the Services.
- Process subscriptions and payments.
- Send transactional messages, including confirmations, invoices, security alerts, and support updates.
- Respond to your comments, questions, and customer-service requests.
- Monitor and analyze trends, usage, and activities to improve the user experience.
- Detect, prevent, and address fraud, security issues, and abuse.
- Comply with legal obligations and enforce our Terms of Use.
3. Legal Bases for Processing (EEA/UK Visitors)
If you are located in the European Economic Area or the United Kingdom, we process your information under one or more of the following legal bases: performance of a contract with you, our legitimate interests (such as operating, securing, and improving the Services), compliance with legal obligations, and your consent where required.
4. How We Share Information
We do not sell your personal information. We share information only as described below:
- With service providers that perform services on our behalf, such as cloud hosting, payment processing, email delivery, and customer support. These providers are bound by confidentiality and data-processing obligations.
- With your connected integrations, such as QuickBooks and Stripe, when you choose to link them to your BuilderSwift account.
- With your team or organization, as directed by the account owner or administrator.
- To comply with applicable law, regulation, legal process, or enforceable government request.
- To protect the rights, property, or safety of BuilderSwift, our users, or others.
- In connection with a merger, acquisition, financing, or sale of assets, with appropriate confidentiality protections.
5. Cookies and Similar Technologies
We use cookies and similar technologies to operate the Services, authenticate users, remember preferences, and measure performance. You can control cookies through your browser settings; however, disabling certain cookies may limit the functionality of the Services.
6. Data Security
We employ administrative, technical, and physical safeguards designed to protect your information, including encryption in transit (HTTPS/TLS) and at rest, role-based access controls, and continuous monitoring. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data by contacting us at [email protected].
8. Your Rights and Choices
Depending on your location, you may have the right to access, correct, update, port, or delete your personal information, and to object to or restrict its processing. To exercise these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law.
California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, correct, and limit the use of sensitive personal information. We do not sell or share personal information for cross-context behavioral advertising.
9. International Data Transfers
We are headquartered in the United States and process information in the U.S. If you use the Services from outside the U.S., you understand that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction.
10. Children
The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.
11. Third-Party Links
The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website and, where appropriate, by email. The "Last updated" date above reflects when the policy was last revised.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
BuilderSwift, Inc.
Attn: Privacy Officer
Email: [email protected]
Address: 123 Market Street, Suite 400, San Francisco, CA 94105, United States